Claim Denials and Common Mistakes
Why claims may be denied and how to avoid common mistakes.
Common Reasons for Denial
- Photos missing or not timestamped.
- Photos do not show the area of claimed damage.
- Claim submitted after the 3-day deadline.
- No police report for theft or vandalism.
- Documentation incomplete (missing booking ID, renter details).
How to Avoid Mistakes
- Take timestamped photos before and after every rental.
- Report all claims within 3 days of vehicle return.
- Always file a police report for covered incidents.
- Include complete details when submitting to claims@tripcity.com.