Skip to content
English
  • There are no suggestions because the search field is empty.

Claim Denials and Common Mistakes

Why claims may be denied and how to avoid common mistakes.

Common Reasons for Denial

  • Photos missing or not timestamped.
  • Photos do not show the area of claimed damage.
  • Claim submitted after the 3-day deadline.
  • No police report for theft, vandalism, or accidents.
  • Documentation incomplete (missing booking ID, renter details).

How to Avoid Mistakes

  • Take timestamped photos before and after every rental.
  • Report all claims within 3 days of vehicle return.
  • Always file a police report for covered incidents.
  • Include complete details when submitting to claims@tripcity.com.