Contact TripCity Support

Start With Our 24/7 AI Agent

TripCity offers a 24-hour AI support agent, available Monday through Sunday.
This is the fastest way to get help for most questions.

The AI agent can:

• Answer common questions
• Guide you through platform features
• Point you directly to the correct Help Center articles
• Help you understand next steps before contacting support

To chat, log in to your TripCity account and use the chat feature.

When to Use Chat

Use chat when you need:

• Help navigating your account
• Answers to common booking, billing, or rental questions
• Guidance on policies or processes
• Links to relevant Help Center articles

Chat is available 24/7 and is the recommended first step for support.

When to Email Support

If your issue cannot be resolved through chat, email us at:
support@tripcity.com

Use email for:

• General Questions
• Active or Billing Issues
• Technical issues requiring review
• Follow-ups that need attachments

Security Requirements

For security reasons:

• You must contact us using the email associated with your TripCity account.
• We cannot assist requests made on your behalf by someone else.

This helps protect your account and personal information.

What to Include in Your Message

To help us resolve your issue faster, include:

• Your TripCity account email
• Your Trip Number, if applicable
• A short description of the issue
• Screenshots or screen recordings for technical problems

Clear details reduce back-and-forth and speed up resolution.

Accidents and Physical Damage

For new physical damage claims or an update on an existing damage claim, email:
claims@tripcity.com

Email is the preferred and fastest method for claims-related issues.