Contact TripCity Support

How to Contact Us

Phone: 213-292-5663
Email: support@tripcity.com

For claims, please contact: claims@tripcity.com or call the claims line at 213-513-2953.

Important: For security purposes, you must contact us using the phone number and email address associated with your TripCity account. We cannot assist if someone else contacts us on your behalf.

Hours of Operation

Monday – Friday: 6:00 AM – 5:00 PM PST
Saturday: Limited hours
Sunday: Closed

For faster assistance during business hours, use the TripCity chat feature to connect with one of our agents. 

What to Prepare Before Contacting Support

To help us assist you faster, please include:

• Your TripCity account email
• Your Trip Number (if applicable)
• A brief description of the issue
• Screenshots or screen recordings for technical problems