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Disputing a Charge: Account Suspension & Reinstatement Policy

What happens when you file a chargeback and the steps required to request account reinstatement.

If you are a driver on TripCity and you initiate a dispute (chargeback) against a TripCity charge with your bank or card issuer, your driver account will be automatically disabled. This applies regardless of the reason for the dispute or its current status with your bank.

What Happens When you File a Dispute

Once TripCity is notified of a chargeback, your account is automatically disabled. You will lose access to booking or renting vehicles on the platform while your account remains disabled.

How to Request Reinstatement

If your account has been disabled due to a dispute, you may request reinstatement by completing all of the following steps. Note that completing these steps does not guarantee reinstatement — each case is reviewed individually.

  1. Contact TripCity support to let us know you'd like to request reinstatement.

  2. Drop the dispute with your bank or card issuer.

  3. Submit proof that the dispute has been withdrawn. This should be a written confirmation from your bank (letter, email, or similar) stating the chargeback has been dropped.

  4. Pay the $30 non-refundable reinstatement fee.

  5. Once all of the above are completed, our team will review your request and determine whether your account can be reinstated.

Frequently Asked Questions


Can I get my account back without dropping the dispute?

No. Proof that the dispute has been dropped is required. Accounts will remain disabled if a dispute is still open.

Is the $30 fee refundable?

No. The reinstatement fee is non-refundable regardless of the outcome.

What if I had a legitimate billing concern?

Please contact TripCity Billing Support (Billing@tripcity.com) before filing a dispute with your bank. Our team can review charges and work toward a resolution directly.