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Driver Responsibilities and Key Things to Know

What every driver should understand before, during, and after a TripCity rental.

Overview

Renting on TripCity comes with clear responsibilities. Understanding these expectations helps prevent disputes, fees, and account issues.

This article covers high-level rules every driver should know. We recommend reviewing related articles for a more deeper dive on the rules.


Inspect the Vehicle at Check-In

  • Inspect the vehicle before check-in.
  • Review condition, cleanliness, fuel or battery level, and readiness.

If there is an issue at pickup:

  • Cancel the booking, or
  • Work directly with the owner on a solution such as a car swap.

Report Vehicle Issues Immediately

  • Report any vehicle issues as soon as they arise to the owner.
  • Issues reported after the rental ends will have to be  handled directly with the owner.

Only Authorized Drivers May Drive

  • Only the driver listed on the rental agreement may operate the vehicle.
  • Allowing anyone else to drive is a violation of platform rules.

 

Return the Vehicle Properly

When returning the vehicle, you must:

  • Return all keys and access devices.
  • Return the vehicle with fuel or battery level matching pickup.
  • Return the vehicle clean, in the same condition it was provided.

Failure to meet these requirements may result in incidental charges.

Accidents and Physical Damage

  • Report accidents or physical damage immediately.
  • Notify the owner and file a police report.
  • Send all physical damage incidents to claims@tripcity.com

Payment Rules

  • Payments must be made with a valid debit or credit card in your name.
  • Split payments and payment plans are not allowed.

 

Late Returns Have Consequences

  • Late returns should not happen.
  • If you anticipate being late, communicate with the owner before the return time.

If you are late, the owner may:

  • Disable the vehicle
  • Recover the vehicle
  • Report the vehicle stolen if you are unresponsive

Post-Rental Adjustments and Refunds

  • All post-rental adjustments must be handled directly with the owner.
  • The owner must contact TripCity to authorize any changes.

Early Returns Require Documentation

  • Early returns require timestamped documentation submitted by email.
  • Adjustments cannot be reviewed until the rental is completed by the owner.

Rental Completion

  • Only the owner can complete the rental in TripCity.
  • Drivers must contact the owner once the vehicle is returned.

Reviews Matter

  • Leave a review after your rental.
  • Reviews document your experience and help improve the marketplace.

Outstanding Balances

  • To rent again, you must first settle all outstanding balances.
  • This includes:
    • Late days
    • Incidentals (ex: gas, cleaning, tickets, tolls, keys, etc)

Unresolved balances will block future bookings.

Security Deposits

  • TripCity does not collect deposits.
  • Owners might request one themselves so we advice that you do your own due diligence before moving forward or not with a booking. TripCity will not intervene with any deposits.