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FleetIT Integration Guide

Automate toll management and reduce manual work with FleetIT.

Overview

Managing tolls manually is time-consuming and prone to error. TripCity has partnered with FleetIT to automate toll handling. With FleetIT, your tolls are:

  • Imported directly from the tolling authority.
  • Matched to the correct trip automatically.
  • Billed to the correct renter with minimal effort.

This guide covers:

  • How to set up your FleetIT integration.
  • How tolls flow into TripCity.
  • Best practices for reconciliation.
  • FAQs and troubleshooting tips.

Step 1: Connect Your FleetIT Account

  1. Log in to your TripCity Owner Dashboard.
  2. Navigate to Settings > Integrations.
  3. Select Connect with FleetIT.
  4. Sign in or create a FleetIT account.

Step 2: Integrate

  1. In your FleetIt dashboard, go to Billing and add a payment method.
  2. Navigate to Integrations and select Tripcity.
  3. Follow the prompts to connect Tripcity and choose which vehicles to sync.

Tip: You only need to connect FleetIT once. After setup, TripCity automatically syncs new toll charges daily.


Step 3: Automated Toll Handling

Once integrated:

  • Tolls are imported daily, matched to trips, and billed to the renter.
  • Notifications alert you when charges cannot be matched automatically.

FAQs

Q: Can I add new vehicles after connecting FleetIT?
 Yes. Add the vehicle in FleetIT first, then trigger a Re-Sync in TripCity.

Q: How soon are tolls charged to renters?
 Usually within 24–48 hours after FleetIT receives the toll from the tolling authority.

Troubleshooting

Issue: No tolls/citations are importing

  • Confirm your FleetIT account is active.
  • Re-connect integration under Settings > Integrations.

Issue: Duplicate charges appearing

  • Contact FleetIT Support (support@fleetit.com)
  • Provide the Vin or Plate Number and toll details so the team can investigate and remove duplicates.