Frequently Asked Questions (FAQs)

Payments & Deposits

What payment methods are accepted?

• A valid debit or credit card in your name.

• Split payments or payment plans are not supported.
  
  

Do I need a deposit?

• TripCity does not require a deposit.

• Vehicle owners may set a deposit at their discretion.

• Always check the vehicle description and confirm directly with the owner.
  
  

Refunds

How long do refunds take?

• Refunds may take 5–10 business days, depending on your bank.
  
  

Gig & Personal Rentals

What if my gig account is rejected?

• Ensure you booked the vehicle for rideshare use.

• Make sure you upload the required documents directly into the rideshare app.
  
  

Can I switch between personal and gig rentals?

• No. You must book a separate rental for the service you plan to use.
  
  

Driving Rules

Can I drive across state lines?

• Confirm directly with the vehicle owner.

• Many owners have mileage restrictions listed in their description.
  
  

How many miles am I able to drive?

• Mileage allowances vary by listing.

• Review the marketplace description before booking.
  
  

Insurance

Can I use my own insurance?

• No. TripCity requires all renters to use TripCity’s insurance.

• This ensures proper coverage under our policy.
  
  

Rental Timing & Issues

What if I’m late with the rental?

• Contact the owner immediately if you are running behind.

• You are responsible for staying up to date on payments.

• Owners may take necessary action to retrieve their vehicle.

• Repeated late returns or unpaid balances may result in penalties or account removal.
  
  

What do I do if I submit a booking but the owner is unresponsive?

• Owners receive notifications by email and SMS.

• Book with advance notice to give them time to prepare the vehicle.

• Use the chat feature in your dashboard to send them a direct message.
  
  

What if I have issues with the vehicle?

• Contact the owner directly.

• Document any issues for the owner’s records.

• Vehicle-related matters are handled between the driver and the owner.
  
  

Adjustments & Credits

Do you offer any credits?

• No, TripCity does not offer credits.

• Any adjustments must be approved directly by the owner and administered through TripCity.
  
  

Account Approval

How long does it take to get approved to rent?

• Approval is quick if you’ve submitted all required documents and clear photos.

• You’ll receive a notification once your profile is verified.