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Frequently Asked Questions (FAQs)

Common questions about payments, rentals, policies, and using TripCity.

Payments & Deposits

What payment methods are accepted?

  • A valid debit or credit card in your name.
  • Split payments or payment plans are not supported.
  • Rental Price and Transaction Fee are paid daily

Do I need a deposit?

  • TripCity does not require a deposit.
  • Vehicle owners may set a deposit at their discretion.
  • Always check the vehicle description and confirm directly with the owner.

Refunds

How long do refunds take?

  • Refunds may take 5–10 business days, depending on your bank.

Gig & Personal Rentals

What if my gig account is rejected?

    Inactivity

    • To be approved, you must show gig platform activity within the last 60 days.

    • Inactive or dormant rideshare accounts will not be approved.

    2. Using Someone Else’s Account

    • You must only use your own rideshare and TripCity accounts.

    • Using another person’s account or shared logins will result in rejection.



    Can I switch between personal and gig rentals?

    • No. You must book a separate rental for the service you plan to use.

    Driving Rules

    Can I drive across state lines?

    • Confirm directly with the vehicle owner.
    • Many owners have mileage restrictions listed in their description.

    How many miles am I able to drive?

    • Mileage allowances vary by listing.
    • Review the marketplace description before booking.

    Insurance

    Can I use my own insurance?

    • No. TripCity requires all renters to use TripCity’s insurance.
    • This ensures proper coverage under our policy.

    Rental Timing & Issues

    What if I’m late with the rental?

    • Contact the owner immediately if you are running behind.
    • You are responsible for staying up to date on payments.
    • Owners may take necessary action to retrieve their vehicle.
    • Repeated late returns or unpaid balances may result in penalties or account removal.

    What do I do if I submit a booking but the owner is unresponsive?

    • Owners receive notifications by email and SMS.
    • Book with advance notice to give them time to prepare the vehicle.
    • Use the chat feature in your dashboard to send them a direct message.

    What if I have issues with the vehicle?

    • Contact the owner directly.
    • Document any issues for the owner’s records.
    • Vehicle-related matters are handled between the driver and the owner.

    Adjustments & Credits

    Do you offer any credits?

    • No, TripCity does not offer credits.
    • Any adjustments must be approved directly by the owner and administered through TripCity.

    Account Approval

    How long does it take to get approved to rent?

    • Approval is quick if you’ve submitted all required documents and clear photos.
    • You’ll receive a notification once your profile is verified.