Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Getting Approved to Drive on TripCity

Learn the requirements, verification process, and rules to become a TripCity driver.

Driver Requirements

  • Must be 21 years or older.
  • Must hold a valid driver’s license (no temporary, international, paper, or permit licenses accepted).
  • Must pay with a valid debit or credit card in your name.
  • Must have a clean motor vehicle report (MVR) to pass verification.

Account Rules

  • Do not create duplicate accounts. Only one account is allowed per driver.
  • Only the account holder can book and drive. If someone else uses your account, your account will be permanently banned.
  • You must use a valid phone number and email address. Secondary or fake contact details will be removed.
  • For security, you must call or email us using the contact info on your account. We will not accept calls or emails from someone else on your behalf.

Verification Process

  1. Sign up on TripCity with your information.
  2. Upload your driver’s license. Must be clear, valid, and unexpired.
  3. Take a live profile photo:
    • Clear, well-lit image of your face.
    • No hats, sunglasses, or face coverings.
    • Must be taken using a modern smartphone for clarity.

  4. Verify your contact details. You’ll receive an email and SMS. If not received, check your spam or junk folder.
  5. Wait for approval. If all documents are correct, verification can take up to 1 business day.

What Happens After Submission

  • Awaiting renter status means the system is still reviewing your information.
  • Once approved, you’ll receive a notification and can begin booking immediately.

  • TripCity may request that you resubmit your license or redo verification at any time for security purposes.

Gig Drivers vs. Personal Rentals

  • If renting for rideshare or delivery, you must connect an active gig account.
    • If rejected, it may be due to inactivity on those platforms.
  • If renting for personal use only, you don’t need to connect a gig account.
  • Important: Vehicles booked under personal use cannot be used for rideshare, and vehicles booked for rideshare cannot be used for personal use.

Tips for Faster Approval

  • Upload a clear license photo and ensure it matches your profile info.
  • Use a professional, clear profile photo showing your face.
  • Double-check that your contact info is correct to receive verification emails and texts.