How to Change or Add Your Payment Card During Booking

When You Can Add or Change Your Card

You can update your payment method only when:

• Submitting a new booking request

• Extending an active rental

At checkout, you will see the option to:

• Add a new debit or credit card

• Select a different saved card

If You Don’t See the Payment Option

If the option to add or change your card is missing:

• Make sure you are on the payment screen during checkout

• Confirm you are submitting a booking request or extension

If the option still does not appear, it may be a technical issue.

Troubleshooting Steps

Try the following:

• Close and reopen the app or browser

• Make sure your app or browser is up to date

• Try completing the booking on a different device

Need More Help

If the issue continues:

• Contact support through the TripCity chat

• Or email support@tripcity.com

Include:

• Your account email

• A brief description of the issue

• Screenshots if available