How to Request Account Deletion

How to Request Account Deletion

To delete your account:

• Send an email to support@tripcity.com

• Your request must come from the email associated with your TripCity account

Requests sent from a different email will not be processed.

Important Requirements

Before your account can be deleted, the following must be met:

Correct Email

• The request must be sent from your registered account email

• This is required for security verification

No Duplicate Accounts

• Only one account per user is allowed

• Any duplicate accounts must be removed as part of the process

No Outstanding Balances (Drivers)

If you are a driver:

• All balances must be fully paid before deletion

• This includes:

  • Late fees

  • Incidentals

Accounts with open balances cannot be removed.