Introduction to Tripcity

You retain 95% of your listing price—TripCity takes only a 5% fee.
Set your own pricing, availability, and vehicle use (rideshare, personal, or both).
TripCity manages bookings, secure transactions, and coverage—streamlining your operations.

Have vehicles valued at $5,000 or higher (no salvaged or re-built titles accepted).
Want control over pricing, availability, and use type.
Seek a seamless rental experience with strong support and insurance built in.
Have well maintained vehicles and provide excellent service to their drivers.

Create your owner profile and connect your bank via Stripe for payouts.
List your vehicle by entering your VIN number; TripCity authenticates details automatically.
Upload documents: registration, rideshare inspection or state inspection (if applicable).
Add vehicle photos —no stock images.
Define features (bluetooth, leather, navigation), set pricing (daily, weekly, monthly), minimum rental length, mileage limits.
Publish: your vehicle is now available to be rented in the marketplace. Share on social media to boost visibility.

Choose fuel-efficient, comfortable, well-maintained cars—they attract repeat bookings.
Price at or below local median to drive demand. Differentiate pricing between rideshare vs. personal use.
Offer weekly/monthly discounts to encourage longer rentals.

5% platform fee means you keep 95% of revenue.
Payouts are processed every Monday and deposited to your connected account. Check your Payout Report under Dashboard → Reports.
Coverage applies only when the vehicle is rented. If a renter uses your vehicle for a gig app, that app’s insurance applies.
Coverage includes up to $1M liability with $2,500 deductible (if vehicle value is below $55,000). A $5,000 deductible will apply if your vehicle value is above $55,000.
Incidentals like cleaning or gas aren’t guaranteed—but with proper documentation you can bill the renter directly.

Accept booking requests in the Rentals tab. Renter funds are pre-authorized for security.
Keep registration, inspection, and insurance current.
Clean and maintain your vehicle for better reviews and bookings.
Communicate pickup location and time through the platform chat or provide your contact info.
Take timestamped photos of exterior, interior, odometer, and fuel level—these help protect against damage claims or disputes.
Activate the rental in your dashboard. The driver receives documents in their dashboard automatically.

Prioritize safety. Collect photos, driver info, and a police report.
Use the insurance card from the listing to file the claim via the phone number provided and email the details to claims@tripcity.com.
Before submitting the claim, keep in mind the deductible that will apply based on your vehicle's value.

Message drivers right after booking confirmation. Easy coordination improves experience.
Provide clear instructions—pickup location, hours, vehicle use, etc.
Monitor maintenance needs (like oil and tire checks) to keep your fleet in top shape and reduce downtime.

Renters are responsible for moving violations, parking, tolls during their rental period.
You are responsible for compliance-related tickets (e.g., expired registration).
You are responsible for any impound or towing costs. Tripcity does not offer roadside assistance.
Use the incidental tooling in the rental to directly invoice the driver for any incidentals. It is their responsibility to pay outstanding balances. Tripcity does not attempt to collect on your behalf.
Use FleetIT integration to automate toll tracking and billing to drivers.
If a renter is late or behind on payment:
- Contact them immediately.
- Have them extend or return the vehicle.
- Activate your vehicle recovery plan or report stolen if needed.

Introduction to Tripcity - Owners