Late Returns
Responsibilities for drivers and owners when a vehicle is returned late.
Driver Responsibilities
- Late returns are the driver’s responsibility unless properly documented and reported in writing.
- Communicate with the owner before the scheduled return time if you anticipate being late.
- Drivers must make timely payments to remain in good standing on the platform.
- Failure to pay on time or communicate with the owner may result in account suspension or being banned from TripCity.
Owner Rights
Owners may take action when a rental is late:
- Request the vehicle back immediately.
- Block extensions if payments are overdue.
- Disable or repossess the vehicle if the driver is unresponsive.
- Report the vehicle stolen if the driver fails to return it or communicate.
- Recover their vehicle if the driver remains unresponsive. Recovery is the owner’s responsibility.
Rules for Completion
- Once the rental is returned, the owner must complete the booking promptly in their TripCity dashboard.
- If a rental is closed later than the actual return time, the owner must call or email TripCity support to request an adjustment.
- Late close-outs that overcharge the renter will not be automatically corrected unless reported by the owner.
Additional Considerations
- If a driver fails to communicate, TripCity may suspend their account until the matter is resolved.
- Repeated late returns will result in penalties or removal from the platform.
- Abuse of the support line (repeated or aggressive calls) may also lead to account restrictions.
- Owners should always review the vehicle immediately after a late return and report any physical damage issues to claims@tripcity.com within 3 days of completing the rental.