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Late Returns - Driver

Driver's responsibilities when returning a vehicle and how late returns are handled. 

To review claims of on-time vehicle returns, TripCity requires clear, timestamped proof. The most reliable forms of documentation include the following.

Accepted Timestamped Proof

Photos or videos taken at drop-off

  • Original files only (not screenshots)
  • Must clearly show:
    • The vehicle
    • Return location
    • Odometer
    • Fuel level
    • Vehicle condition

    File metadata must include date and time (and location when available)

Inbox messaging confirmation (highly recommended)

  • Screenshots from the TripCity inbox messaging showing the driver communicated with the owner at drop-off (e.g., “Vehicle returned, keys in lockbox”)
  • Inbox messages are system-timestamped and help verify the exact return time

Driver Responsibilities

As a driver, you are responsible for the following:

  • Returning the vehicle on time
  • Communicating directly with the owner if you anticipate any delay
  • Making timely payments to remain in good standing
  • Avoiding late returns whenever possible

Failure to pay on time or communicate with the owner may result in:

  • Account suspension
  • Removal from the TripCity platform

Late returns are the driver’s responsibility unless they are properly documented and reported in writing.

If You Are Late

If a vehicle is returned late, the owner has the right to take action. This may include:

  • Requesting the vehicle be returned immediately
  • Blocking rental extensions if payments are overdue
  • Disabling or repossessing the vehicle if you are unresponsive
  • Reporting the vehicle as stolen if you fail to return it or communicate
  • Recovering their vehicle directly if you remain unresponsive

Always communicate with the owner to avoid escalation.

Rental Completion Rules

Once the vehicle is returned, it is the owner’s responsibility to complete the rental in their TripCity dashboard. TripCity cannot close out a rental on the driver’s behalf.

If the vehicle was returned before the scheduled end time and the rental is still active:

  • You must provide timestamped documentation proving the return time
  • No rental adjustments can be made until the rental is officially completed

Requesting Changes or Adjustments After Return

If you are requesting changes or adjustments after the vehicle has been returned, you must:

  • Discuss the request directly with the owner
  • Have the owner contact TripCity to request any updates

Important Notes About Adjustments

  • TripCity cannot adjust rentals until the booking is completed
  • Late close-outs are not automatically corrected
  • If a rental was closed later than the actual return time, the owner must contact TripCity to request an adjustment

Additional Considerations

  • Failure to communicate may result in temporary account suspension
  • Repeated late returns can lead to penalties or permanent removal from the platform
  • Abuse of support channels, including repeated or aggressive calls, may result in account restrictions