Mechanical Issues

Owner Responsibilities

• The owner is responsible for resolving all vehicle issues.
• Options the owner may offer:
  • Car swap into a comparable vehicle.
    
  • Approved refund if a swap or extension is not possible.
  • A Courtesy Extension.

• Any rental adjustment must be authorized by the owner by calling TripCity and emailing support@tripcity.com.
• TripCity does not mediate on which option they will provide for you.

Timing Rules for Reporting

TripCity will ONLY evaluate issues if:

• Reported within 24 hours of check-in (original rental).
• The booking is still active.
• Timestamped photos and written evidence is provided.
  • Must Include:
    
    • Photos
    • Videos

• • • Trip Number
    • Odometer reading and any warning lights
    • Location and time the issue started

Not accepted:

• Reports after the rental has ended.
• Reports during a late return or repossession scenario.
• Verbal claims by phone or chat messages.

Safety First

• If the car is unsafe, stop driving when it is safe to do so.
• Do not continue operating a vehicle with critical warnings.
• TripCity does not provide roadside assistance. Towing or recovery is coordinated by the owner.
• Do not approve repairs on your own unless the owner directs you to do so in writing and you agree to this. TripCity does not mediate if there are any discrepancies in this scenario.

What Documentation to Provide

• Clear photos of the issue and dashboard alerts
• Short video capturing sounds, leaks, or warning messages
• Messages exchanged with the owner in TripCity chat
  
  

What not to do

• Do not perform unauthorized repairs.
• Do not wait until after the rental has been completed to report issues.