Mechanical Issues & Late Returns
How to report mechanical problems and handle late rentals on TripCity.
Reporting Mechanical Issues
- All mechanical problems must be reported immediately during the rental period.
- Send reports to support@tripcity.com with timestamped evidence such as:
- Photos
- Videos
- Repair receipts
- Reports submitted after a rental ends or after a repossession will not be considered valid.
Late Returns
- Late returns are the driver’s responsibility unless properly documented and reported in writing.
- To avoid penalties, always communicate with the owner before the scheduled return time.
- Owners have the right to:
- Charge late fees.
- Request the vehicle back immediately.
- Disable or repossess the vehicle if necessary.
Rules:
- Written evidence is required. Verbal claims made over the phone are not accepted.
- Reports must be submitted within 24 hours of the issue while the rental is still active.
- Claims made more than 24 hours after a completed or late rental will not be reviewed.