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Mechanical Issues & Late Returns

How to report mechanical problems and handle late rentals on TripCity.

Reporting Mechanical Issues

  • All mechanical problems must be reported immediately during the rental period.
  • Send reports to support@tripcity.com with timestamped evidence such as:
    • Photos
    • Videos
    • Repair receipts

  • Reports submitted after a rental ends or after a repossession will not be considered valid.

Late Returns

  • Late returns are the driver’s responsibility unless properly documented and reported in writing.
  • To avoid penalties, always communicate with the owner before the scheduled return time.
  • Owners have the right to:
    • Charge late fees.
    • Request the vehicle back immediately.
    • Disable or repossess the vehicle if necessary.

Rules:

  • Written evidence is required. Verbal claims made over the phone are not accepted.
  • Reports must be submitted within 24 hours of the issue while the rental is still active.
  • Claims made more than 24 hours after a completed or late rental will not be reviewed.