Owner Responsibilities
Vehicle Maintenance and Upkeep for Owners
Owner Responsibilities
As a TripCity owner, you are responsible for keeping your vehicle in safe, reliable, and rental-ready condition. This includes:
- Performing regular maintenance: oil changes, tire rotations, brake checks, and manufacturer-recommended servicing.
- Ensuring the vehicle is roadworthy before each rental.
- Keeping all registration, inspections, and insurance documents valid and current.
- Providing a clean vehicle inside and out at pickup.
Mechanical and Safety Standards
- Vehicles must start, drive, and stop without issue.
- Lights, mirrors, wipers, and seatbelts must work correctly.
- Tires must have safe tread depth and correct pressure.
- No major dashboard warning lights should be present.
Cosmetic Condition
- Vehicles must be free from excessive cosmetic damage.
- Minor scratches or dents are acceptable but must be documented in listing photos and included in listing descriptions.
- Interiors must be clean, odor-free, and free of clutter.
During Active Rentals
- If a mechanical issue arises during a rental, the owner is responsible for resolving it.
- Solutions may include:
- Offering the renter a replacement vehicle.
- Providing an approved refund if no replacement is available.
- Owners must contact TripCity to update the account for any approved adjustments.
Maintenance Records
- Keep records of oil changes, inspections, and repairs.
- Be ready to provide documentation if a renter disputes vehicle conditions.
- Good records protect you during claims and disputes.
Platform Compliance
- TripCity monitors vehicle standards.
- If you fail to maintain your vehicle, TripCity may send warnings. Continued non-compliance may result in your account being restricted or permanently banned from the platform.
- Owners are expected to maintain a positive review rating between 4–5 stars after each rental. Repeated poor reviews may also result in account restrictions or removal.
Quick Tips for Success
- Inspect your vehicle before every rental: check tires, lights, fluids, fuel, and cleanliness.
- Keep vehicles clean and well-maintained for positive reviews.
- Respond quickly to renter concerns and resolve issues professionally.