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How Refunds Work

What to expect for cancellations, early returns, vehicle issues, and post-rental adjustments.

Overview

Refunds on TripCity depend on when the change happens and who initiates it.
This article explains how refunds work for booking requests, active rentals, early returns, and post-rental situations, plus what drivers must do to stay eligible.

Booking Submission

  • When you submit a booking request, a temporary authorization hold is placed on your payment method. You are not charged until the owner approves the request.
  • There is no penalty when a booking request is cancelled.
  • If a booking request was approved and then canceled, refunds take 5–10 business days, counted from the date the refund is issued.
  • If a booking request expires after 1 day, you are never charged. The temporary authorization hold is released and the funds return to your available balance, typically within 5–10 business days, depending on your bank. This is a hold release, not a refund.
  • Stripe processing fees on charged bookings are non-refundable.

Keep in mind it may take longer depending on your banking institution.

Active Rental

Vehicle issues during an active rental

  • Drivers must notify the owner immediately if there is any issue with the vehicle.
  • The owner is responsible for vehicle maintenance and resolution.
  • Possible owner solutions include:
    • Switching you into another vehicle.
    • Offering a potential approved refund.
    • Providing a Courtesy Extension

For any refund or adjustments to be processed, the owner must contact TripCity to update the booking.

Tripcity will not approve any refunds if the vehicle was recovered by the owner for being in a late status. Any lapsed delay in the completion of the rental accumulated must be resolved directly with the owner.

TripCity will only evaluate vehicle issues if:

  • The issue is reported within 24 hours of the rental becoming active.
  • Timestamped evidence is provided, such as pre-check in photos or videos via email only.

Any delays with rideshare platform approvals or documentation issues are handled directly with the owner, not TripCity.

Early return during an active rental

  • If you return the vehicle early, you may be eligible for a refund of the unused portion of your trip; the owner must contact TripCity to authorize it.
  • These refunds typically take 5–10 business days to appear, counted from the date the refund is issued, depending on your bank.

If you are seeking a full refund, this must be discussed directly with the owner.
The owner must then contact TripCity to authorize any additional refund changes.

Driver Responsibility at Pickup

  • It is the driver’s responsibility to inspect the vehicle before check-in.
  • Review the vehicle condition, cleanliness, and readiness at pickup.

If there is an issue at pickup:

  • Cancel the booking before check-in, or
  • Work directly with the owner on a solution, such as a vehicle switch.

Once the rental is active, vehicle-related issues must be handled with the owner directly.

Post Rental

  • Any rental adjustments after the trip ends must be handled directly with the owner.
  • For refunds or changes to be applied, the owner must contact TripCity to update the booking.

Drivers cannot request post-rental refunds directly from TripCity without the owner's authorization.

What if I Still Haven’t Received My Refund

  • TripCity cannot speed up refund processing times.
  • Refunds typically take 5–10 business days from the date the refund is issued, depending on your bank.
  • If it has been more than 10 business days since your refund was issued, contact TripCity Support with your booking ID so we can provide your refund reference number (ARN) for your bank to trace or you may also contact Stripe Support: https://support.stripe.com/