Refunds

Booking Submission

• If you cancel a booking request, or the owner cancels it, funds are typically refunded within 1 business day.
• If a booking request has been approved by the owner and then cancelled, refunds can take 5–10 business days.
• If a booking request has expired after 24 hours, refunds can take 5–10 business days.
  
  

Active Rental

• Drivers must notify the owner immediately if there are any issues with the vehicle.
• The owner is responsible for maintenance.
• If problems arise, the owner must offer solutions such as:
  • Switching to another vehicle.
  • Issuing a possible approved refund.
• For any refund to be processed, the owner must contact TripCity to update the account.
  
  

Post Rental

• Any rental adjustments after the trip must be taken up directly with the owner.
• For changes or refunds to be applied, the owner must contact TripCity to update the account.
  
  

What if I Still Haven’t Received My Refund?

• TripCity cannot speed up refund processing times.
• Refunds typically take 5–10 business days depending on your bank.
• If it has been longer than 10 business days, please contact Stripe Support https://support.stripe.com/