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Reporting an Accident - Driver

What to do in the event of an accident, who to contact, and what happens to your account.

Immediate steps

  • Pull over when safe. Check for injuries. Call 911.
  • Contact the owner immediately. Share location and a brief summary.
  • File a police report. Get the report number.
  • Document everything. Take clear photos of the scene, all vehicles, plates, licenses, insurance cards, and damage.
  • Note date, time, location, and any witnesses.

Send your claim to TripCity

  • Email all details and photos to claims@tripcity.com.
  • Call the claims line: 213-513-2953.
  • Include: your full name, Trip number, owner’s name, police report number, and a short incident summary.

Account status during review

  • Your account is temporarily disabled while the claim is investigated.
  • Watch your email for requests for more info.

Cooperate to stay in good standing

  • Respond fast to the owner and TripCity.
  • Provide additional photos, videos, documents, or statements when requested.
  • Keep communications clear and factual.

Deductible and costs

  • Drivers do not pay a deductible.
  • The deductible is the owner’s responsibility.

What not to do

  • Do not leave the scene without exchanging information or speaking to police if required.
  • Do not repair the vehicle or move it after a serious collision unless instructed by authorities.

Quick checklist to include in your email

  • Photos of damage and the overall scene
  • Close-ups of plates and documents
  • Police report number and agency
  • Your Trip number and contact info
  • Owner’s name and contact info
  • Brief timeline of what happened

Need help now? Email claims@tripcity.com and call 213-513-2953.