Reporting an Accident - Owner
How to file a claim, what’s covered, deductibles, and documentation required.
Filing a claim
- Collect timestamped photos of the vehicle before and after the trip.
- Communicate with the driver and gather details, city, date, time, brief summary, police report number if any.
- Email all documents to claims@tripcity.com.
Claim requirements
- Photos must show all four corners of the vehicle before and after the trip.
- Pre-trip photos must show the side where the damage is claimed.
- Report damage within 3 days of vehicle return.
- A police report is required for theft or vandalism.
- Claims without proper documentation may be denied.
When to complete the rental
- Complete the rental once the vehicle is back in your possession. Do not keep the rental active.
- If the vehicle is in a tow yard or impound (when the accident occurred), you may complete the rental and email the photos after.
- The only time you should not complete a rental is when the vehicle location is unknown or the vehicle is missing or stolen. Keep the rental open in that case.
What is covered
- Accidents and collisions, damage caused by a renter in a covered accident.
- Theft with a valid police report.
- Vandalism by a third party with a valid police report.
Deductibles, owner responsibility
- $2,500 deductible if the vehicle value is $55,000 or less.
- $5,000 deductible if the vehicle value is more than $55,000.
- TripCity subtracts the deductible from any approved payout.
- You cannot charge the deductible to the driver.
What is not covered
- Normal wear and tear, tire tread, brake pads, cosmetic scratches.
- Tire damage, flats, blowouts, punctures, unless tied to a covered accident, theft, or vandalism.
- Windows and windshields, chips or cracks, unless caused by a covered accident, theft, or vandalism.
- Electrical and mechanical issues not caused by a collision.
- Undercarriage damage not caused by a collision.
- Renter negligence not tied to an accident. You may pursue the renter directly.
Contact claims
Email: claims@tripcity.com
Phone: 213-513-2953