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Reporting an Accident - Owner

How to file a claim, what’s covered, deductibles, and documentation required.

Filing a Claim

  1. Collect timestamped photos of the vehicle before and after the trip.
  2. Communicate with your driver and collect any pertinent details of the incident.
  3. Gather details of the incident (date, time, renter info, description).
  4. File a police report.
  5. Email all documentation to claims@tripcity.com.
  6. Contact the claims line if you need live support: 213-513-2953.

Claim Requirements

  • Photos must show all four corners of the vehicle before and after the trip.
  • Pre-trip photos must capture the side of the vehicle where damages are claimed.
  • Damage must be reported within 3 days of vehicle return.
  • A police report is required for theft, vandalism, or accidents.
  • Claims without proper documentation may be denied.

What’s Covered

  • Accidents / Collisions – Damage caused by a renter in a covered accident.
  • Theft – Vehicle theft or stolen parts, with a valid police report.
  • Vandalism – Intentional third-party damage, with a valid police report.

Deductibles (Owner Responsibility)

  • $2,500 deductible if the vehicle’s value is $55,000 or less.
  • $5,000 deductible if the vehicle’s value is more than $55,000.
  • Deductibles are subtracted from any approved payout.
  • You cannot apply the deductible to the driver.

What’s Not Covered

  • Normal Wear & Tear – tire tread wear, brake pads, cosmetic scratches.
  • Tire Damage – flats, blowouts, or punctures unless tied to a covered accident, theft, or vandalism.
  • Windows & Windshields – chips or cracks unless caused by a covered accident, theft, or vandalism.
  • Electrical & Mechanical Issues – malfunctions not directly caused by a collision.
  • Undercarriage Damage – unless directly caused by an accident/collision.
  • Renter Negligence – careless damage not tied to an accident. Owners may pursue renters directly.

Need help? Contact the Claims Team at claims@tripcity.com (Mon–Fri, 6:00 AM–3:00 PM PST).