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Reporting an Accident - Owner

How to file a claim, what’s covered, deductibles, and documentation required.

Filing a Claim

  1. Collect timestamped photos of the vehicle before and after the trip.
  2. Communicate with your driver and collect any pertinent details of the incident (ex: brief description of the incident, city, date, time, police report number).
  3. Email all the information and documentation to claims@tripcity.com.
  4. Contact the claims line if you need live support: 213-513-2953.

Claim Requirements

  • Photos must show all four corners of the vehicle before and after the trip.
  • Pre-trip photos must capture the side of the vehicle where damages are claimed.
  • Damage must be reported within 3 days of vehicle return.
  • A police report is required if filing for theft or vandalism.
  • Claims without proper documentation may be denied.

What’s Covered

  • Accidents / Collisions – Damage caused by a renter in a covered accident.
  • Theft – Vehicle theft with a valid police report.
  • Vandalism – Intentional third-party damage, with a valid police report.

Deductibles (Owner Responsibility)

  • $2,500 deductible if the vehicle’s value is $55,000 or less.
  • $5,000 deductible if the vehicle’s value is more than $55,000.
  • Deductibles are subtracted from any approved payout.
  • You cannot apply the deductible to the driver.

What’s Not Covered

  • Normal Wear & Tear – tire tread wear, brake pads, cosmetic scratches.
  • Tire Damage – flats, blowouts, or punctures unless tied to a covered accident, theft, or vandalism.
  • Windows & Windshields – chips or cracks unless caused by a covered accident, theft, or vandalism.
  • Electrical & Mechanical Issues – malfunctions not directly caused by a collision.
  • Undercarriage Damage – unless directly caused by an accident/collision.
  • Renter Negligence – careless damage not tied to an accident. Owners may pursue renters directly.

Need help? Contact the Claims Team at claims@tripcity.com (Mon–Fri, 6:00 AM–3:00 PM PST).