Tire Issues During a Rental
How tire problems are handled during an active TripCity booking.
Who Is Responsible?
- Owners are responsible for tire maintenance and replacement if issues arise during a rental due to normal wear and tear or manufacturer’s defects.
- If tire damage occurs due to normal wear, road conditions, or manufacturer defect, TripCity does not cover it.
- Renter are responsible for flat tires and tire damage due to nail punctures or road conditions (hitting a curb, running over potholes)
Submitting an Incidental
- Owners have the right to submit an incidental invoice through the TripCity dashboard to recover costs.
- Drivers are responsible for paying incidental charges billed by the owner.
- All communication and documentation should be done through the TripCity platform.
Renter Steps
- If you experience a flat or other tire issue during an active rental:
- Contact the owner immediately.
- Document the issue with photos.
- Follow the owner’s guidance on repair or replacement.