Troubleshooting: Account Creation or Re-Connection

Duplicate Email

• Each TripCity account must have a unique email address.
• If you want to sign up as both a driver and an owner, you must create two separate accounts with different emails.
• If you see “email already in use,” try using another valid email address.
  
  

Verification Emails or SMS Not Received

• Check your spam or junk folder for the verification email.
• Make sure your phone number and email are entered correctly.
• Wait a few minutes, then request a new verification code.
• Disable any spam filters that may block TripCity messages.
  
  

Profile Photo Rejected

• Photo must be clear and well-lit.
• No hats, sunglasses, or items blocking your face.
• Use a recent smartphone for the best image quality.
• Blurry or obstructed photos will delay approval.
  
  

License Upload Issues

• Upload a valid driver’s license.
• TripCity does not accept temporary, international, paper, or permit licenses.
• Make sure the photo is high-quality and shows the entire license.
  
  

Other Tips

• Use the latest version of Chrome, Safari, or Firefox.
• Clear cache and cookies if pages fail to load.
• Try both desktop and mobile web if sign-up isn’t completing.

Why Am I Being Rejected for Rideshare?

If your rideshare verification was rejected, review the following common reasons:

1. Inactivity

• To be approved, you must show gig platform activity within the last 60 days.

• Inactive or dormant rideshare accounts will not be approved.

2. Using Someone Else’s Account

• You must only use your own rideshare and TripCity accounts.

• Using another person’s account or shared logins will result in rejection.