Troubleshooting: Booking a Car
Steps to resolve booking problems and what to do if an owner doesn’t respond.
Checklist Before Booking
Make sure your account is fully set up and verified:
- Your profile is verified.
- If renting for gig work, your gig account is synced in your profile.
- All previous balances are paid in full.
- Your driver’s license is valid and not expired.
- Your profile photo clearly shows your face.
- The email and phone number on your account are accurate and belong to you.
If Your Booking Request Isn’t Approved
- Once you submit a booking request, the owner is notified instantly via SMS and email.
- You may send the owner a message through the dashboard chat. Mark the message as URGENT if your pick up time is nearing or your have additional questions for them.
- There is no other way to contact owners outside the TripCity platform. Once they approve your request, you will have their details.
If the Owner Remains Unresponsive
- If your pickup time is approaching and the owner hasn’t responded, you may cancel the booking request directly from your dashboard.
- Any eligible refunds will be processed according to TripCity’s Refund Policy