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Troubleshooting: Technical Issues

Quick fixes for slow screens, failed actions, and login problems.

Before you start

  • Update your browser to the latest version.
  • Disable  ad blockers or privacy extensions.
  • Use a stable connection. Try Wi-Fi and cellular.

If screens load too long or nothing processes

  • Hard refresh the page.
  • Open a private or incognito window.
  • Clear cache, cookies, and site data for tripcity.com.
  • Log out, then log back in.
  • Try a second browser.
  • Try mobile web and desktop.
  • Reduce file sizes before uploading. Photos should be under 10 MB each.
  • Avoid multiple tabs.

Listing a vehicle, common fixes

  • Re-enter required fields. Check VIN, plate, and document dates.
  • Compress images. Use 6 clear photos. Max 10 MB per photo.
  • Reupload the registration and insurance card if they failed.
  • Save once. Wait for the success message before leaving the page.
  • If a field shows a spinner, wait 60 seconds, then refresh and retry.

Send an error report to support

  • Take a full screenshot of the page and any popups.
  • Or screen record the issue from start to finish.
  • Include your account email, Trip number, and the exact time of the error.
  • Email everything to support@tripcity.com.

Issues logging in

  • Confirm you are using the email and phone on your TripCity account.
  • Check your inbox and spam for the verification email and SMS.
  • Reset your password. Use the most recent reset link.
  • Clear cache and cookies. Try an incognito window.
  • Try a second browser and device.
  • If you see “awaiting renter,” the system is still reviewing your info. Wait for the approval email.
  • Do not create a second account. Duplicate accounts are removed.
  • Only you can access your account. We will not speak with someone else on your behalf.
  • If still blocked, send a screenshot of the error page and the steps you took to support@tripcity.com.

For upcoming rentals (Owners)

  • Do not give out the vehicle until the booking shows as active in your dashboard.
  • If check-in is not processed, insurance is not active.
  • Resolve technical issues first, or contact the renter to reschedule pickup.

Need help fast? Send screenshots or a screen recording with your account email and trip number to support@tripcity.com.