Troubleshooting: Technical Issues
Quick fixes for slow screens, failed actions, and login problems.
Before you start
- Update your browser to the latest version.
- Disable ad blockers or privacy extensions.
- Use a stable connection. Try Wi-Fi and cellular.
If screens load too long or nothing processes
- Hard refresh the page.
- Open a private or incognito window.
- Clear cache, cookies, and site data for tripcity.com.
- Log out, then log back in.
- Try a second browser.
- Try mobile web and desktop.
- Reduce file sizes before uploading. Photos should be under 10 MB each.
- Avoid multiple tabs.
Listing a vehicle, common fixes
- Re-enter required fields. Check VIN, plate, and document dates.
- Compress images. Use 6 clear photos. Max 10 MB per photo.
- Reupload the registration and insurance card if they failed.
- Save once. Wait for the success message before leaving the page.
- If a field shows a spinner, wait 60 seconds, then refresh and retry.
Send an error report to support
- Take a full screenshot of the page and any popups.
- Or screen record the issue from start to finish.
- Include your account email, Trip number, and the exact time of the error.
- Email everything to support@tripcity.com.
Issues logging in
- Confirm you are using the email and phone on your TripCity account.
- Check your inbox and spam for the verification email and SMS.
- Reset your password. Use the most recent reset link.
- Clear cache and cookies. Try an incognito window.
- Try a second browser and device.
- If you see “awaiting renter,” the system is still reviewing your info. Wait for the approval email.
- Do not create a second account. Duplicate accounts are removed.
- Only you can access your account. We will not speak with someone else on your behalf.
- If still blocked, send a screenshot of the error page and the steps you took to support@tripcity.com.
For upcoming rentals (Owners)
- Do not give out the vehicle until the booking shows as active in your dashboard.
- If check-in is not processed, insurance is not active.
- Resolve technical issues first, or contact the renter to reschedule pickup.