Updating Driver Profile & Gig Information
What drivers can update, what requires support, and why some rideshare verifications are rejected.
Updating Your Driver Profile
Once your TripCity driver profile has been verified, most personal information becomes locked for security reasons.
Drivers cannot update certain fields on their own after verification to protect account integrity and prevent fraud.
What You Cannot Update Yourself
After verification, you cannot manually change:
- Full name
- Address
- Profile photo (changing a photo after verification)
- Phone Number
To request these changes, contact TripCity Support through from the email associated with your account, and include the required documents listed below.
For phone number changes, you must submit a phone bill statement matching your full name and new number.
For address changes, you must submit proof of residency such as a statement (ex: electric bill) matching your full name and new address.
For name changes, you must submit a valid driver's license or government-issued ID showing your new legal name.
For profile photos, you upload your initial photo yourself during sign-up. To change your photo after verification, please send your request via email. We cannot upload the photo on your behalf.
Why is my vetting shown as "In Progress"?
An "In Progress" status can have more than one cause. One possible reason is mismatched gig-account information, such as an email address, phone number, or license information on your rideshare/gig account that doesn't match what TripCity has on file. If this applies to you, follow these steps in order:
- Correct your gig-account details with your rideshare/gig service so they match your TripCity account.
- Contact TripCity Support to let us know your details have been updated.
- Follow the re-sync steps TripCity Support provides to re-verify your account.
If your details already match and your status is still "In Progress," contact TripCity Support so we can review your verification.
Why Am I Being Rejected for Rideshare?
If your rideshare verification was rejected, review the most common reasons:
1. Inactivity
- To be approved, you must show gig platform activity within the last 60 days.
- Inactive or dormant rideshare accounts cannot be verified.
2. Using Someone Else’s Account
- You must only use your own rideshare and TripCity accounts.
- Using another person’s account or shared credentials will result in rejection.
Best Practices for Smooth Verification
- Ensure your legal name, date of birth, email, and license number match your rideshare account.
- Ensure all photos are clear, well-lit, and recent.
- Keep your license valid and up to date.
- Respond promptly if support requests additional verification.