Vehicle Issues

Communicate with the Owner

• If the vehicle is unsatisfactory or not drivable, contact the owner immediately.
• Document the issue with photos or videos and share them with the owner.
• Keep records for your protection and for the owner’s records.
  
  

TripCity and Roadside Assistance

• TripCity does not provide roadside assistance or cover towing costs.
• If the vehicle is impounded, towed, or requires recovery, it is the owner’s responsibility to manage.
• The owner is responsible for ensuring the vehicle is safe, roadworthy, and properly maintained.
  
  

Handling Incidentals

• Owners can use the incidental tool in the rental dashboard to submit invoices to drivers for things like tolls, tickets, or fuel.
• Drivers are required to pay any outstanding balances.
• If there are discrepancies about incidental charges, they must be resolved directly between driver and owner.
  
  

Tips for Drivers

• Review the listing description and photos before booking.
• Inspect the vehicle at pickup—check condition, cleanliness, and readiness.
• If issues occur during the trip:
  
  • Notify the owner immediately.
  • The owner may switch you to another vehicle.
  • If a switch isn’t possible, discuss a refund directly with the owner.

• Drivers are not responsible for replacing parts or making repairs. That is the owner’s responsibility.
  
  

Reviews Matter

• If your rental experience was affected by issues with the vehicle, leave a review after the trip.
• Reviews help future drivers and hold owners accountable for vehicle quality.